Contact and Grievance Redressal - Madjoy

Coming soon

Madjoy is currently in limited access, and our full grievance redressal process is being finalised. It will be published here before public launch, including the name and contact details of the designated Grievance Officer as required under applicable law.

When published, this page will cover:

• How to raise a complaint or grievance about an order or our service
• What information to include so we can resolve it quickly
• Acknowledgement and resolution timelines
• How to escalate if you are not satisfied with the resolution

Until then, the fastest way to reach us is through the waitlist form — tell us what went wrong and we will respond within one working day.