Terms of Service - Madjoy

1. Who we are

Madjoy ("Madjoy", "we", "us") is a product of DOTIX Technologies Pvt. Ltd., based in New Delhi, India. Madjoy is available at madjoy.in and provides businesses with bulk e-gift cards, cashback credits, promo codes, and discount vouchers through a dashboard and API, with delivery by email, SMS, or WhatsApp and GST invoicing.

These Terms of Service ("Terms") govern your access to and use of Madjoy. By creating an account, joining the waitlist, or placing an order, you agree to these Terms.

For company-level enquiries, visit dotix.io/contact.

2. Eligibility and accounts

• Madjoy is a business (B2B) service. You must be at least 18 years old and acting on behalf of a business or organisation.
• You are responsible for keeping your account credentials confidential and for all activity under your account.
• Information you provide (business name, contact details, recipient lists) must be accurate and lawful. You must have consent to share recipient phone numbers and email addresses for delivery.
• During early access, accounts are provisioned via waitlist approval. We may suspend accounts that misuse the service or violate these Terms.

3. Ordering, pricing, and payment

• You add balance (credits) or place orders for specific gift cards, cashback, or vouchers through the dashboard, API, or a written quote/order confirmation.
• Prices are shown in INR and are exclusive of GST unless stated otherwise. Every paid order is accompanied by a GST invoice in your business name.
• During early access, billing terms shared directly with you (for example, in a quote or order confirmation) apply alongside these Terms. If there is a conflict, the written quote governs for that order.
• Payment must be completed before codes are procured or dispatched unless otherwise agreed in writing.

4. Gift cards, cashback, and vouchers

• Madjoy sources inventory from third-party brands (for example, food, grocery, shopping, travel, and payments brands). Each brand's own terms — including expiry, redemption channels, and usage restrictions — apply to its codes and pass through to you and your recipients.
• Face value, validity period, and redemption instructions are shown at purchase or on the delivered code. It is your responsibility to communicate expiry and terms to recipients.
• Cashback issued through Madjoy is reward credit redeemable as described at purchase. It is not cash, not a deposit, and cannot be withdrawn as money unless a brand explicitly permits it.
• Risk of loss for a delivered, valid code passes on successful delivery. See our Cancellation and Refund Policy and Shipping and Delivery Policy for replacement of failed, expired, or undelivered codes.

5. Acceptable use of dashboard and API

You agree not to:

• Resell Madjoy inventory outside your own business gifting or customer-reward use without written permission.
• Attempt to disrupt, scrape, reverse-engineer, or abuse the dashboard or API, or exceed documented rate limits.
• Upload unlawful content or recipient data you have no right to share.
• Use delivered codes for fraud, money laundering, or any unlawful purpose.

We may throttle, suspend, or terminate access for abuse, non-payment, or legal compliance reasons.

6. Validity, redemption, and replacement

• Delivered codes remain valid for the period stated by the issuing brand.
• If a code fails, arrives expired, or is never delivered, we will replace it or process a refund in line with the Cancellation and Refund Policy.
• Codes that have been redeemed, shared onward by the recipient, or expired after successful delivery are not eligible for replacement.

7. Liability limits

• To the maximum extent permitted by law, Madjoy's total liability for any claim arising from an order is limited to the amount you paid for that order.
• We are not liable for indirect, incidental, or consequential losses, including loss of goodwill, nor for brand-side outages, brand insolvency, or changes to brand terms after purchase.
• Nothing in these Terms limits liability that cannot be limited under applicable law.

8. Suspension and termination

We may suspend or terminate your access if you breach these Terms, fail to pay, or misuse inventory. You may stop using Madjoy at any time. Prepaid credits remain governed by the Subscription and Credits Terms. Provisions on payment, liability, and governing law survive termination.

9. Governing law and disputes

These Terms are governed by the laws of India. Courts in New Delhi shall have exclusive jurisdiction. We will first attempt to resolve disputes informally through support — contact us via dotix.io/contact before initiating formal proceedings.

10. Changes to these Terms

We may update these Terms as the product evolves. Material changes will be published on this page with a revised effective date. Continued use after the effective date constitutes acceptance.

11. Contact

Questions about these Terms: dotix.io/contact. Also see Contact and Grievance Redressal.