Legal
Contact and Grievance Redressal - Madjoy
Effective 1 May 2024 · Last updated 1 Oct 2026
1. Talk to us
Madjoy is a product of DOTIX Technologies Pvt. Ltd., New Delhi, India.
All business, support, privacy, and grievance matters for Madjoy are handled through the DOTIX contact page:
Use that form for orders, delivery issues, refunds, credits, privacy requests, and complaints. It is the fastest route to the team that operates Madjoy.
2. What to include
To resolve your matter quickly, send from your registered email with:
- Your name, company, and order ID (if any).
- The Madjoy product and page concerned (for example, delivery, refund, credits).
- A clear description of the issue and the outcome you seek.
- Supporting evidence: dashboard status screenshot, error text, or invoice reference.
Do not share full gift-card codes or passwords. Last 4 characters of a code are enough for identification.
3. Timelines
- Acknowledgement within 1 working day.
- Standard delivery and refund queries: resolution or status update within 5 working days.
- Complex bulk-order or brand-side investigations may take longer; we will keep you informed until closure.
Refund-specific timelines are set out in the Cancellation and Refund Policy.
4. Escalation and grievance redressal
If you are not satisfied with the first resolution, reply to the same thread with "Escalation requested" and it will be reviewed by a senior member of the DOTIX team operating Madjoy.
Our full grievance redressal process, including the name and contact details of the designated Grievance Officer as required under applicable Indian law, will be published on this page before public launch. Until then, the DOTIX contact page above is the single point of contact and grievances raised there are treated as formal complaints.