Privacy Policy - Madjoy

1. Who we are

Madjoy is a product of DOTIX Technologies Pvt. Ltd., New Delhi, India. This policy explains what we collect when you use madjoy.in, how we use it, and the choices you have. For company contact, visit dotix.io/contact.

Madjoy is currently in limited access. We collect only what is needed to operate the waitlist, provision early-access accounts, fulfil orders, and provide support. We do not sell personal information.

2. Information we collect

• Account and contact details: name, work email, phone number, company name, and messages you send us (for example, waitlist applications and support requests).
• Order information: billing details, GST details for invoicing, order history, recipient email addresses and phone numbers you provide for delivery, and delivery/redemption status.
• Technical information: basic logs needed for security and reliability (for example, login events and error logs). We do not run advertising trackers on Madjoy during early access.

We do not intentionally collect sensitive personal data. Please do not share unnecessary personal details in support messages or recipient lists.

3. How we use information

• To operate the waitlist and grant early access.
• To fulfil orders: procure, deliver, and track gift cards, cashback, and vouchers by email, SMS, or WhatsApp.
• To issue GST invoices and maintain transaction records required by law.
• To provide support, including resending or replacing failed codes.
• To protect the service against fraud, abuse, and security incidents.
• To improve Madjoy based on aggregated, non-identifying usage.

Legal basis under India's Digital Personal Data Protection Act, 2023 includes your consent and legitimate business necessity to perform the service you requested.

4. Sharing

We share information only as needed:

• Delivery vendors (email, SMS, WhatsApp providers) to send codes to your recipients.
• Brand partners and distributors to procure and validate gift card inventory.
• Payment and invoicing providers to process payments and issue GST invoices.
• Authorities when required by law, court order, or to prevent fraud.

We do not sell personal information and do not share it for third-party marketing.

5. Storage and protection

Data is stored with access controls limited to personnel who need it for fulfilment and support. We use encrypted connections in transit and take reasonable steps to protect credentials, recipient lists, and order records. No system is fully secure; report suspected misuse via dotix.io/contact.

6. Retention

• Waitlist and account details are kept while your account is active and for a reasonable period afterwards for support and legal records.
• Transaction and invoice records are retained as required by Indian tax and financial law (generally at least 8 years from the financial year).
• Recipient lists are kept to show delivery status and handle replacements, then minimised or deleted on reasonable request subject to legal retention duties.

7. Your choices

You may request access, correction, or deletion of your personal information, withdraw consent for non-essential processing, and ask for delivery to stop for specific recipients. Write to us via dotix.io/contact from your registered email with the subject "Privacy request". We respond within a reasonable time and within timelines required by applicable law.

Deletion requests cannot override records we must keep by law (for example, GST invoices).

8. Children's privacy

Madjoy is a business service and is not directed at children. Recipient data you upload must relate to your employees, customers, or campaign contacts for whom you have lawful basis to share details.

9. Changes

We will publish updates on this page with a revised effective date. Material changes will be highlighted for early-access users by email where practical.