Shipping and Delivery Policy - Madjoy

1. Digital goods only

Madjoy delivers digital rewards only — e-gift cards, cashback credits, promo codes, and vouchers. There is no physical shipping, no courier, and no shipping fee.

2. Delivery channels

Codes are delivered by email, SMS, or WhatsApp, as selected at order time. You must provide accurate recipient details and have consent to contact them. A single order can mix channels across recipients.

Sender identity (sender name/template) follows the template approved at order time and telecom/WhatsApp template rules.

3. Timelines

• Individual and small orders: typically within seconds to a few minutes after payment and procurement.
• Bulk orders (hundreds to thousands): dispatched in batches; most complete within a few hours. Very large festive drops are scheduled with you in advance.
• Scheduled delivery: festive-date or joining-day deliveries go out on the date and time window you confirm. Confirm recipient lists at least 24 hours before the scheduled run.

Timelines assume successful payment, valid recipient data, and brand inventory availability. Brand-side outages or telecom (DND, operator) delays may extend delivery; status remains visible in the dashboard.

4. Tracking

Every order shows per-recipient status in the dashboard and API: queued, sent, delivered, redeemed (where the brand reports it), failed, or expired. Use this view before contacting support — it shows the same delivery record our team sees.

5. Failed or unreachable deliveries

• Invalid addresses, DND-blocked numbers, full inboxes, or opt-outs are marked as failed with a reason code.
• Correct the recipient details and resend from the dashboard where available, or write to dotix.io/contact for a free resend to corrected details.
• Codes confirmed as failed, invalid, or expired-before-delivery are replaced under the Cancellation and Refund Policy. Successfully delivered codes that recipients ignore or lose are not reissued free of charge.

6. Bulk and scheduled runs

Upload recipient lists in the provided CSV format. We validate addresses and flag obvious errors before dispatch. The dispatch run starts at the confirmed time; additions or cancellations after the run starts apply only to the undispatched balance.

7. Contact

Delivery issues: dotix.io/contact with order ID, channel, and affected recipient count. We acknowledge within 1 working day.