refund policy - MadJoy

Introduction

At MadJoy (madjoy.in), a product of Dotix Technologies Private Limited, we strive to provide a seamless and transparent experience for purchasing eGift cards and vouchers. Please read our Refund Policy carefully before making a purchase.

1. No Cancellation or Refund Policy

• Once an eGift card or voucher is purchased, it cannot be canceled, refunded, or exchanged.
• We do not issue refunds for orders mistakenly placed by users.
• All sales are final, except in cases where the brand or provider offers a refund under their own policies.

2. Exceptions for Refund

A refund may be considered in the following cases:

• The eGift card or voucher was not delivered to the email or account within the specified timeframe.
• The eGift card or voucher is invalid, expired, or not working due to issues from the provider’s side.
• A duplicate charge occurred due to technical issues on our platform.

In such cases, users must contact us within 7 days from the date of purchase.

3. Refund Process

If your refund request meets the eligibility criteria:

• You must provide proof of issue, such as screenshots of errors or non-working vouchers.
• Our team will verify the claim with the respective brand or provider.
• If approved, the refund will be processed to the original payment method within 7-10 business days.

4. Cashback Refund Policy

• Cashback earned on a purchase is non-refundable and non-transferable.
• If a purchase is refunded or canceled due to an eligible issue, any awarded cashback may also be revoked.

5. Disputes and Chargebacks

• If you initiate a chargeback or dispute with your payment provider, we reserve the right to suspend your account and forfeit any pending cashback.
• For any concerns regarding your order, we encourage you to contact our support team first before initiating a chargeback.

6. Contact Us

If you have any refund-related queries, please contact us at [email protected] with your order details.